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How can we help you?

Our Support Policy 

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Updated

We are committed to delivering efficient and professional assistance while maintaining transparency and high service standards.

Support Channels & Availability 

Our support team is available Monday to Friday, 08:00 AM – 05:00 PM (UTC/GMT+2). You can reach us through:

  • Live Chat on our website.
  • Contact Form on our website.

We aim to respond within 2-3 business days, depending on ticket volume and complexity.

What can we help you with:

  • Technical issues related to our platform
  • Custom integrations for eligible customers
  • Bug reporting

We do not assist with user data collection, account creation or report completion.

Our service principles 

We uphold customer-centricity, professionalism, accuracy and empathy in all interactions.

Feedback & Complaints

Your feedback helps us improve. If you have concerns, please submit a written complaint via email or our office.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

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